Ask Who's Actually Chatting With Your Fans

Plenty of agencies advertise "professional chatters" without saying who those people actually are. Ask directly: are they in-house and English-speaking, or outsourced to whoever's cheapest? The answer usually shows up fast in how your fans respond, awkward phrasing and generic replies cost you money and trust.

Ask If There's Any Training Process At All

A real agency should be able to describe exactly what a chatter goes through before they're allowed near a client account. If the answer is vague, that's usually because there isn't one, and you'd be the one finding out the hard way.

Ask What Happens If It's Not Working

Long contracts with no exit are a red flag, not a sign of commitment. Agencies confident in their results don't need to lock you in to keep you.

Ask If They're Selective

An agency willing to sign literally anyone isn't filtering for fit, it's filtering for revenue. Agencies that audit before saying yes are telling you something important: they only take on accounts they're confident they can actually grow.

The Real Takeaway

The sales call will always sound good. What matters is whether the answers underneath it hold up, who's chatting, how they're trained, what happens if it doesn't work out, and whether they were willing to say no to you in the first place.

Ask any agency these exact questions before you sign anything, including us. If you're ready to have that conversation, apply and we'll answer all of it directly, no script, and definitely no dodge.